Contact Us | Geode Swimwear

Frequently Asked Questions

Our team is here to help you in any way we can!

The fastest way to get an answer to your question is to find it in the FAQ's below.

However, if you are unable to find an answer to your question, please

contact us by emailing us at hello@geodeswimwear.com.

Please note that our team works Monday through Friday, 9am-5pm. Inquiries are typically responded to within 24 hours or less during business days.

order concerns

I'd like to edit/cancel my order. I'd like to edit/cancel my order.

I haven't received my order. I haven't received my order.

I am missing an item that I ordered. I am missing an item that I ordered.

I received an incorrect item in my order. How can I fix this? I received an incorrect item in my order. How can I fix this?

I received a damaged or defective item. Can I get a replacement? I received a damaged or defective item. Can I get a replacement?

Haven't received a response to your email? Haven't received a response to your email?

free exchanges

What is your exchange policy? What is your exchange policy?

How do I make an exchange? How do I make an exchange?

I already exchanged an item once, can I exchange again? I already exchanged an item once, can I exchange again?

Can I exchange an item for a completely different one? Can I exchange an item for a completely different one?

I live outside of the U.S. Can I still make an exchange? I live outside of the U.S. Can I still make an exchange?

Returns

What is your return policy? What is your return policy?

How do I start a return? How do I start a return?

How much does return shipping cost? How much does return shipping cost?

When can I expect my refund? When can I expect my refund?

I live outside of the U.S. Can I still return my order? I live outside of the U.S. Can I still return my order?

Shipping & Delivery

How much does shipping cost? And how long does it take? How much does shipping cost? And how long does it take?

Is there free shipping? Is there free shipping?

Do you ship internationally? Do you ship internationally?

What is Shipping Protection? What is Shipping Protection?

About our store

Where are you located? Where are you located?

What are your business hours? What are your business hours?

Do you have a phone number I can call? Do you have a phone number I can call?

I need help with sizing. I need help with sizing.

Payments & Safety

What forms of payment do you accept? What forms of payment do you accept?

Is my payment data safe with you? Is my payment data safe with you?

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

Didn't find an answer to your question?

If you were unable to find an answer to your question above, please feel free to email us at hello@geodeswimwear.com. Thanks!

Please note that our team works Monday through Friday, 9am-5pm. Emails are typically responded to within 24 hours or less during business days.

If a team member has not responded to your inquiry in more than 3 business days there may be issue with the contact email so please email us again, or reach out to us via instagram!

-The Geode Team